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What is hiring a virtual assistant really like?

34 people recorded interviews about hiring a virtual assistant across 14 organisations. 12 of them mentioned team, hiring or delegation wins in their own words. Every figure below is a count of what people said in their recorded interview — not a clinical trial or a survey.

Owners describing delegation, onboarding and the hours they got back.

What people said changed

Counts of interviews where the person described this in their own words.

  • Team & hiring12 of 34 mentioned it
    I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…Angelaleah Njeri Mwangi
  • More clients10 of 34 mentioned it
    The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…Angelaleah Njeri Mwangi
  • Confidence9 of 34 mentioned it
    Working with Ken, one of the biggest things I learned is that I can actually ask for what I want in all things, and it doesn't mean I'll be received with a yes, but the power to trust myself to know what it is and the…Kristen Struble
  • Better systems9 of 34 mentioned it
    The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…Angelaleah Njeri Mwangi
  • Felt supported6 of 34 mentioned it
    My intuition has been screaming yes, but my checklists were afraid, and I'm really glad I listened, and he helped me learn my body intuition.Kristen Struble
  • Family & relationships4 of 34 mentioned it
    I'd say my biggest obstacle while I was working with Ken was I was viewing dating in the context for marriage as playing chicken or a little bit of Russian roulette of once I decide, is there going to be something bet…Kristen Struble
  • Revenue growth4 of 34 mentioned it
    Rachelle (00:00) I really do want to make my client happy because I'm happy and I really do feel like she should be happy and it becomes more focused about my client's experience now, not just the nature of the my nam…Rachelle Shao
  • Mood & stress4 of 34 mentioned it
    Okay, so at the start, like of course this is my first online job so So at the start, like Atlas really helped me. of course, like at the start, I was very anxious.Cassandra Lelina

Stories in this topic

Showing 12 of 34 interviews.

What people were sceptical about first

  • When we first came across Spa Source, because we weren't familiar with the company, we did have initial hesitations. But with the recommendation and the price point and the customer service and our great sales rep, everything was smooth sailing from there on.Claire Jung
  • So before I joined Atlas, I was working freelance as a virtual assistant, but before that I had spent some time, I think about 10 plus years, working as an executive admin, ⁓ personal assistant, office administrator in actual physical companies here in Nairob…Angelaleah Njeri Mwangi
  • If I did have any hesitations, it would have been because we had worked with other providers in the past. What helped me overcome that hesitation was really just a need to try something new and try to work with a new vendor.Ayla Pequeno

Frequently asked

Is Spa Source a reputable company for medical exam chairs?
Claire Jeong initially had hesitations because she was unfamiliar with the company, but a recommendation from a dermatology colleague and the responsive customer service team provided the necessary confidence to proceed with the purchase. — Claire Jung
Can you introduce yourself and your practice?
My name's Claire Jeong, and I am a physician assistant at Meridian Dermatology in Dallas, Texas. We just opened our practice last year. — Claire Jung
What led you to look for new exam chairs and why did you choose Spa Source?
A new practice doesn't come with exam chairs. We were looking at different vendors, and we came across Spa Source because one of our dermatology colleagues recommended them. We looked into it, and the customer service was really great, so we decided to give it a try. — Claire Jung
Is relationship coaching worth the financial investment?
Kristen Struble noted that money was a 'big one' for her and her partner, but she views it as a commitment to oneself and honoring the coach's ability to address finances, emotional intelligence, and past trauma. — Kristen Struble
How does Ken Blackman compare to traditional therapy?
Kristen found that Ken could navigate challenging partnership dynamics in a way no therapist she had worked with before could, specifically by translating body language and keeping the conversation focused rather than tangential. — Kristen Struble
Can coaching help if I'm afraid of making a mistake in marriage?
Yes, Kristen struggled with the fear of 'Russian roulette' in choosing a spouse; Ken helped her break down those walls by teaching her to find 'true yeses and nos' in her body intuition. — Kristen Struble

Organisations in this topic

In depth

Written from the recorded interviews on this page.

Why do virtual assistants keep failing and what makes an executive assistant actually work?

Based on interviews with Atlas Assistants, LLC customers · September 12, 2026

Atlas Assistants, LLC customers have recorded 18 first-hand video interviews with Share One since November 2025. Every figure below is a count of what those people said on camera — not a survey, a clinical trial or a marketing claim.

Asked what changed for them, 10 of the 18 described team, hiring or delegation wins, and 8 described clearer systems and processes. One of them put it this way: “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”

Atlas Assistants, LLC is not the only source of evidence here: 34 interviews across 14 organisations touch on hiring a virtual assistant, which is what makes the comparison on this page worth reading rather than a single company's testimonials page.

In their own words:

“I have gotten to the point where like I can say that now I'm a strategic partner.” — Angelaleah Njeri Mwangi

“I came with soft skills already but the hard skills came from Atlas and I learned a lot that I probably wouldn't have learned anywhere else.” — Rachelle Shao

“They did a thorough two-day training program which really helped me prepare for being a virtual assistant for any type of client.” — Kenneth Nunez

Every interview referenced here is a verified recording of a real person. The full set is on the Atlas Assistants, LLC page, and each recording can be watched end to end.

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