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What is hiring a virtual assistant really like?

34 people recorded interviews about hiring a virtual assistant across 14 organisations. team, hiring or delegation wins was the most commonly volunteered theme, appearing in 12 interviews. Every figure below is a count of what people said in their recorded interview — not a clinical trial or a survey.

Owners describing delegation, onboarding and the hours they got back.

Changes customers chose to talk about

Based on 34 open-ended customer interviews. These are themes people mentioned without being asked to rate every possible outcome. If someone did not mention a change, that does not mean it did not happen.

  • Team & hiringmentioned in 12 interviews
    “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”Angelaleah Njeri Mwangi
  • More clientsmentioned in 10 interviews
    “The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…”Angelaleah Njeri Mwangi
  • Confidencementioned in 9 interviews
    “The power to trust myself to know what it is and then ask for it has changed my life.”Kristen Struble
  • Better systemsmentioned in 9 interviews
    “The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…”Angelaleah Njeri Mwangi
  • Felt supportedmentioned in 6 interviews
    “My intuition has been screaming yes, but my checklists were afraid, and I'm really glad I listened, and he helped me learn.”Kristen Struble
  • Family & relationshipsmentioned in 4 interviews
    “I was viewing dating in the context for marriage as playing chicken or a little bit of Russian roulette of once I decide, is there going to be something better, and will I have made a mistake?”Kristen Struble
  • Revenue growthmentioned in 4 interviews
    “Rachelle (00:00) I really do want to make my client happy because I'm happy and I really do feel like she should be happy and it becomes more focused about my client's experience now, not just the nature of the my nam…”Rachelle Shao
  • Mood & stressmentioned in 4 interviews
    “Okay, so at the start, like of course this is my first online job so So at the start, like Atlas really helped me. of course, like at the start, I was very anxious.”Cassandra Lelina
See the full data tables for Hiring a virtual assistant →Read the research write-up →

Stories in this topic

Showing 12 of 34 interviews.

What people were sceptical about first

  • “When we first came across Spa Source, because we weren't familiar with the company, we did have initial hesitations. But with the recommendation and the price point and the customer service and our great sales rep, everything was smooth sailing from there on.”Claire Jung
  • “So before I joined Atlas, I was working freelance as a virtual assistant, but before that I had spent some time, I think about 10 plus years, working as an executive admin, ⁓ personal assistant, office administrator in actual physical companies here in Nairob…”Angelaleah Njeri Mwangi
  • “If I did have any hesitations, it would have been because we had worked with other providers in the past. What helped me overcome that hesitation was really just a need to try something new and try to work with a new vendor.”Ayla Pequeno

Frequently asked

Can a relationship coach help if I'm afraid of making a mistake in choosing a spouse?
Yes. Kristen Struble felt that choosing a partner was like playing 'Russian roulette,' but Ken Blackman helped her break down those walls by reuniting her with her intuition, allowing her to move past her 'checklists' and commit with confidence. — Kristen Struble
How does Ken Blackman's coaching differ from traditional therapy?
Kristen noted that Ken navigates challenging partnership dynamics in a way no therapist she worked with ever could. He provides real-time translation of feelings and remains pointed and focused on the task without the 'tangential fluff' found in other methods. — Kristen Struble
What if I have trouble communicating my needs to my partner?
Kristen found that Ken acted as a 'wizard' who could translate her thoughts to her husband in seconds. This process helped her partner finally understand things she had been trying to say for months, removing judgment from the conversation. — Kristen Struble
Is Spa Source a reputable company for medical exam chairs?
Claire Jeong initially had hesitations because she was unfamiliar with the company, but a recommendation from a dermatology colleague and the responsive customer service team provided the necessary confidence to proceed with the purchase. — Claire Jung
Can you introduce yourself and your practice?
My name's Claire Jeong, and I am a physician assistant at Meridian Dermatology in Dallas, Texas. We just opened our practice last year. — Claire Jung
What led you to look for new exam chairs and why did you choose Spa Source?
A new practice doesn't come with exam chairs. We were looking at different vendors, and we came across Spa Source because one of our dermatology colleagues recommended them. We looked into it, and the customer service was really great, so we decided to give it a try. — Claire Jung

Organisations in this topic

In depth

Written from the recorded interviews on this page.

What should I look for when hiring an executive assistant if previous assistants haven't worked out?

Based on interviews with Atlas Assistants, LLC customers · September 17, 2026

Atlas Assistants, LLC customers have recorded 18 first-hand video interviews with Share One since November 2025. Every figure below is a count of what those people said on camera — not a survey, a clinical trial or a marketing claim.

Asked what changed for them, 10 of the 18 described team, hiring or delegation wins, and 8 described clearer systems and processes. One of them put it this way: “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”

Atlas Assistants, LLC is not the only source of evidence here: 34 interviews across 14 organisations touch on hiring a virtual assistant, which is what makes the comparison on this page worth reading rather than a single company's testimonials page.

In their own words:

“I have gotten to the point where like I can say that now I'm a strategic partner.” — Angelaleah Njeri Mwangi

“I came with soft skills already but the hard skills came from Atlas and I learned a lot that I probably wouldn't have learned anywhere else.” — Rachelle Shao

“They did a thorough two-day training program which really helped me prepare for being a virtual assistant for any type of client.” — Kenneth Nunez

Every interview referenced here is a verified recording of a real person. The full set is on the Atlas Assistants, LLC page, and each recording can be watched end to end.

Sources

What is it really like working as a remote executive assistant for a US company?

Based on interviews with Atlas Assistants, LLC customers · September 14, 2026

Atlas Assistants, LLC customers have recorded 18 first-hand video interviews with Share One since November 2025. Every figure below is a count of what those people said on camera — not a survey, a clinical trial or a marketing claim.

Asked what changed for them, 10 of the 18 described team, hiring or delegation wins, and 8 described clearer systems and processes. One of them put it this way: “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”

Atlas Assistants, LLC is not the only source of evidence here: 34 interviews across 14 organisations touch on hiring a virtual assistant, which is what makes the comparison on this page worth reading rather than a single company's testimonials page.

In their own words:

“I have gotten to the point where like I can say that now I'm a strategic partner.” — Angelaleah Njeri Mwangi

“I came with soft skills already but the hard skills came from Atlas and I learned a lot that I probably wouldn't have learned anywhere else.” — Rachelle Shao

“They did a thorough two-day training program which really helped me prepare for being a virtual assistant for any type of client.” — Kenneth Nunez

Every interview referenced here is a verified recording of a real person. The full set is on the Atlas Assistants, LLC page, and each recording can be watched end to end.

Sources

Why do virtual assistants keep failing and what makes an executive assistant actually work?

Based on interviews with Atlas Assistants, LLC customers · September 12, 2026

Atlas Assistants, LLC customers have recorded 18 first-hand video interviews with Share One since November 2025. Every figure below is a count of what those people said on camera — not a survey, a clinical trial or a marketing claim.

Asked what changed for them, 10 of the 18 described team, hiring or delegation wins, and 8 described clearer systems and processes. One of them put it this way: “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”

Atlas Assistants, LLC is not the only source of evidence here: 34 interviews across 14 organisations touch on hiring a virtual assistant, which is what makes the comparison on this page worth reading rather than a single company's testimonials page.

In their own words:

“I have gotten to the point where like I can say that now I'm a strategic partner.” — Angelaleah Njeri Mwangi

“I came with soft skills already but the hard skills came from Atlas and I learned a lot that I probably wouldn't have learned anywhere else.” — Rachelle Shao

“They did a thorough two-day training program which really helped me prepare for being a virtual assistant for any type of client.” — Kenneth Nunez

Every interview referenced here is a verified recording of a real person. The full set is on the Atlas Assistants, LLC page, and each recording can be watched end to end.

Sources

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