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Is hiring a virtual assistant worth it, according to people who tried it?

40 people answered this on the record, across 18 organisations. team, hiring or delegation wins was the most commonly volunteered theme, appearing in 14 interviews. more clients, leads or patients was another volunteered theme, appearing in 11 interviews. These were open-ended interviews, so an unmentioned change should not be read as a result that did not happen.

Based on interviews recorded up to 2026-09-30. Updated as new interviews arrive.

Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Changes customers chose to talk about

Based on 40 open-ended customer interviews. These are themes people mentioned without being asked to rate every possible outcome. If someone did not mention a change, that does not mean it did not happen.

Themes volunteered by people answering: Is hiring a virtual assistant worth it, according to people who tried it?
Volunteered themeInterview mentions
Team & hiring14
More clients11
Better systems11
Confidence9
Felt supported6
Mood & stress5
  • “I would say it's been ⁓ one of the ways or one of the experiences I've had that have made me see myself as more than just an assistant and rather as a strategic partner. ⁓ It all started out with one of the trainings…”Angelaleah Njeri Mwangi
  • “The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…”Angelaleah Njeri Mwangi
  • “The AI training has been one of the better opportunities in the sense that it has allowed me to not only better support my client, my executive, but to also be a lot more aware of what's out there in terms of that can…”Angelaleah Njeri Mwangi
  • “So the moment she told me she trusts me and she wants to hear my opinion, that's when I realized that we really become partners and I just wasn't an assistant. a part of the Atlas Assistance Community has made me a mo…”Stephanie

The interviews behind this answer

What they doubted first

  • “So before I joined Atlas, I was working freelance as a virtual assistant, but before that I had spent some time, I think about 10 plus years, working as an executive admin, ⁓ personal assistant, office administrator in actual physical companies here in Nairob…”Angelaleah Njeri Mwangi
  • “Yes, Dr. Christensen highlighted that with shrinking reimbursements and thin margins, Virtual Rockstar provides a high-level, quality worker at a cost-effective rate compared to traditional hiring.”Erik Norwood
  • “If I did have any hesitations, it would have been because we had worked with other providers in the past. What helped me overcome that hesitation was really just a need to try something new and try to work with a new vendor.”Ayla Pequeno

Follow-up questions they answered

Is Atlas Assistants better than working as a freelance virtual assistant?
Yes, Angelaleah Mwangi noted that moving from freelance work to Atlas provided better compensation, financial stability, and significantly more advanced training opportunities in AI and systems management. — Angelaleah Njeri Mwangi
How does Atlas Assistants help with executive email management?
Atlas trains assistants to draft emails in advance by learning the executive's specific tone and voice. Angelaleah reports her executive now prefers her to write the initial drafts rather than writing them herself. — Angelaleah Njeri Mwangi
Can an offshore assistant handle high-level strategic tasks?
According to Angelaleah, Atlas training allows assistants to move beyond mundane tasks to become strategic partners who handle content creation and complex systems, making them feel like a 'fish out of water' without these advanced tools. — Angelaleah Njeri Mwangi
What are the common objections to hiring a Virtual Rockstar?
Dr. Norene Christensen noted that her primary hesitation was a lack of understanding of the model and pushback from her key employees. However, she found that with the right training, the assistant became a seamless member of the team. — Erik Norwood
How does a virtual assistant integrate into a local healthcare team?
According to Dr. Christensen, her Virtual Rockstar integrated easily by attending all staff and front-desk meetings. The assistant became 'part of the family' while handling patient-facing tasks like calls and scheduling. — Erik Norwood
Is Virtual Rockstar a cost-effective solution for medical practices?
Yes, Dr. Christensen highlighted that with shrinking reimbursements and thin margins, Virtual Rockstar provides a high-level, quality worker at a cost-effective rate compared to traditional hiring. — Erik Norwood

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